Return & Refund Policy

Last updated: January 2026

30-Day Return Window

We want every gown to be exactly right for your celebration. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility

To be eligible for a return, an item must be unworn, unaltered, and in its original condition with tags attached and original packaging. Gowns that have been altered, hemmed, or otherwise modified in our fitting room cannot be returned, since alterations are made specifically to your measurements.

Non-Returnable Items

• Gowns and dresses that have been altered or custom-fitted in-store
• Items marked Final Sale at checkout
• Boleros, capelets, and rebozo wraps that show signs of wear

How to Initiate a Return

1. Email support@amyscreations.us with your order code and the reason for return
2. We will send you a Return Authorization number within 1–2 business days
3. Pack the item securely in its original packaging and write the Return Authorization number on the outside of the box
4. Ship the package to the return address provided in your authorization email

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped or a manufacturing defect). We recommend using a trackable shipping method, as we cannot issue a refund for packages lost in transit back to us.

Refunds

Once we receive and inspect your return, we will process your refund within 5–10 business days. Refunds are issued to your original payment method. Original shipping charges are non-refundable.

Exchanges

To exchange for a different size or color, return the original item and place a new order — this is the fastest way to guarantee availability ahead of your event date.

Defective or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@amyscreations.us with photos of the issue. We will arrange a replacement or full refund, including return shipping, at no cost to you.